Data-Driven Solutions

Deliver A Better Customer Experience

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Illuminate and Inform Your Business Decisions

J.D. Power solutions bring together the voice of the customer with our industry expertise and data to deliver a better customer experience that drives financial results. Our industry benchmark studies, innovative data & analytics products and advisory services will help you gain insights that drive better business outcomes. 

What We Do


Establishes industry benchmarking performance, communicates the consumer voice, and helps auto manufacturers evaluate and improve


Automotive Product & Quality

J.D. Power's automotive product and quality solutions help OEMs and suppliers design and produce vehicles that exceed consumer expectations in terms of quality, charm, safety, and user experience. 

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Automotive Retail and Customer Experience

J.D. Power helps identify the strengths and weaknesses in the retail process from the distributor and brand level, and obtains highly strategic and actionable data, analysis and insights to drive performance improvement and improve return on investment.

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How We Work

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Meet Our People

Jun Su
Jun Su
President, J.D. Power China
Jun 's Bio
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Sam Zheng
Vice President, Sales, J.D. Power
Sam's Bio
Jeff Cai
Jeff Cai
GM, Auto Product
Jeff's Bio
Edward Wang
Edward Wang
Managing Director, Syndicated Research
Edward's Bio
Ann Xie
Ann Xie
Head of Digital Retail Consulting Practice, J.D. Power China
Ann's Bio
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Jiaying Yuan
Head of Proprietary Research Practice, J.D. Power China
Jiaying's Bio