Retail and Customer Experience Solutions
Based on insights into the requirements throughout customer life cycle and empowered by digital tool platforms, J.D. Power helps automakers find out their customer experience gaps with industrial benchmarks, diagnose their own problems precisely, improve customers’ experiences both online and offline and eventually improve their profitability.
All Retail and Customer Experience Solutions
Our Experts
Ann Xie
Ann Xie
Ann Xie joined J.D. Power in March 2014, and now serves as the managing director of Digital Retail Consulting Practice. She leads the team to provide solutions to improve the life cycle experience of customer and the profitability of automakers with the help of scientific algorithms and models. In addition, Xie works closely with the research team to explore the in-depth data value of J.D. Power syndicated research, to provide more valuable research and consulting services for automakers.
Ann Xie has more than 20 years market research and comprehensive management experience. Prior to J.D. Power, she focused on research and management for 15 years in a large research company, where she led the research team to successfully carry out a number of large cross-industry research projects and helped the company to expand the business scope, business type, and train a number of outstanding research talents.
Ann Xie holds a bachelor’s degree in Finance and Accounting from Beijing University of Chemical Technology.
Jiaying Yuan
Jiaying Yuan
Jiaying now is the managing director of Combined Proprietary Research Practice. She is in charge of all kinds of proprietary studies, including tracking, club research, mystery shopper, audit and different kinds of customized research in automotive industry.
Before joining J.D. Power, she worked in automotive market research industry for 10+ years. She is familiar with all kinds of quantitative and qualitative research. Her scope of work was focused on large-scale brand health tracking, consumer insight and market segmentation, product quality & advertisement evaluation and tracking, consumer feedback and satisfaction measurement. She has led and been involved in various automotive research, such as car clinics, product innovation and development research, feature evaluation and perceived value, customer sales and service satisfaction, advertising & concept evaluation, price check, brand health tracking research and multi-country / multi-client projects.
Jiaying joined J.D. Power in Aug. 2019. Before joining J.D. Power, she worked as a Research Director in another two global market research agencies, Nielsen, and Kantar (TNS).
Jiaying holds a Master & Bachelor degree in Statistics from National University of Singapore.