Retail and Customer Experience Solutions

Based on insights into the requirements throughout customer life cycle and empowered by digital tool platforms, J.D. Power helps automakers find out their customer experience gaps with industrial benchmarks, diagnose their own problems precisely, improve customers’ experiences both online and offline and eventually improve their profitability.

retail and customer experience solutions

Our Experts

Ann Xie
Ann Xie
Managing Director, Digital Retail Consulting Practice, J.D. Power China
Ann's Bio
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Jiaying Yuan
Managing Director, Proprietary Research Practice, J.D. Power China
Jiaying's Bio