Solutions

IQS Tracking, based on J.D. Power Initial Quality Study (IQS) questionnaire, tracks and reflects the vehicle quality issues complained by consumers.

• Conduct a thorough data analysis and identify improvement measures to solve the root problems.
• Determine whether the improvement is effective by comparing vehicle performance before and after the improvement.
• Manufacturers invite owners to share the problems they come across when using the product, which shows manufacturers’ attention to customers.
• IQS Tracking, together with follow-up visits to frequently complaining customers, can effectively strengthen and improve brand image.