Solutions
Automotive Quality Tracking
Quality tracking research and quality club studies to help clients better understand how to use data, develop strategic plans based on consumer feedback and understand industry best practices
New Vehicle IQS Tracking Study
New Vehicle IQS Tracking, based on J.D. Power Initial Quality Study (IQS) questionnaire, tracks and reflects the vehicle quality issues complained by consumers.
- Conduct a thorough data analysis and identify improvement measures to solve the root problems.
- Determine whether the improvement is effective by comparing vehicle performance before and after the improvement.
- Manufacturers invite owners to share the problems they come across when using the product, which shows manufacturers’ attention to customers.
- IQS Tracking, together with follow-up visits to frequently complaining customers, can effectively strengthen and improve brand image.
Expert You Can Count On
Jiaying Yuan, Director of Product Consulting at J.D. Power China
Other Quality Solutions
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