Benchmark Studies

We identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for our clients.


Through in-depth analysis of key driving factors, J.D. Power syndicated research measures the differences between brands and competitors, establishes industry benchmarks, conveys the Voice of the customer, and helps auto manufacturers evaluate and improve performance.

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Edward Wang
Edward Wang
Managing Director, Syndicated Research, J.D. Power China
Edward's Bio