Solutions

Auto Finance and Used Vehicle Market

JD Power Automotive Finance solutions to help auto finance institutions understand the satisfaction of their dealers and consumers with their products and services, identify areas for improvement, and help measure improvements.

Finance

Used Car/Value-Preserving Rate Improvement Project

J.D. Power will introduce a mature value preservation model that has been used commercially for many years in the United States, and cooperate with the platform 58 and Youxin, the largest used car data in the country, to import localized data for verification, and jointly release a three-year value preservation list for vehicles. In addition, based on the service closed-loop principle, we provide deeper value-diagnosis, consulting services and products.

To learn more, please contact Li Congcong (congcong.li@jdpa.com)

finance

Automotive Finance Satisfaction Research and Consulting Project

J.D. Power Automotive Finance Satisfaction Tracking Research is a customer experience measurement method that can help auto finance institutions understand the satisfaction of their dealers and consumers with their products and services from data analysis, identify areas for improvement, and help measure improvements focus. 

To learn more, please contact Miao Hui (pallas.miao@jdpa.com)

Based on the findings of joint research and follow-up research, JD Power Automotive Finance Satisfaction Consulting Project can determine the advantages and disadvantages of automotive financial services institutions in the products, processes, and services of retail finance and inventory financing business, and is the best candidate for competitive products and the industry. Formulate a systematic and operable improvement and improvement plan, assist in implementation, and continuously monitor, so as to improve customer satisfaction and loyalty, drive performance improvement, and improve return on investment.