Press Room | J.D. Power

16 October 2020

Porsche and GAC Honda Rank Highest among Luxury and Mass Market Brands, Respectively

15 October 2020

The quality performance of domestic brands lags behind the average level of the industry

南方都市报

15 October 2020

New vehicle has more problems? These brands are more reliable!

15 October 2020

Cars still smelling bad, new survey finds

15 October 2020

Design-related problems account for a high proportion, J.D. Power China finds

18 September 2020

The Percentage of New Energy Vehicle Owners Born in 1990s Increases

How Product APEAL Fuels Sales?

Article/Insight

J.D. Power Studies

2020 China APEAL insight cover

As Wild Growth Becomes Past, How NEV Makers to Win Escalated Contest

Article/Insight

今年是J.D. Power第二年在中国市场发布新能源汽车体验研究（NEVXI）。新能源汽车车主的抱怨集中在哪些方面？较往年发生了哪些变化？消费者购买新能源车最看重什么？J.D. Power中国区汽车产品事业部总经理蔡明针对上述问题带来深入解读。新能源汽车车主的抱怨集中在哪些方面？实际续航里程与宣传不符续航里程仍旧是消费者关注的焦点，也是消费者抱怨最多的问题。研究数据显示，近半数消费者（47.7%）抱怨从交车开始，续航里程就没有达到过厂家告知的续航里程。此外，近70%的消费者抱怨，随着充电次数和总行驶里程的增加，满电续航里程数开始下降。消费者已逐渐意识到低温对于续航里程有比较大的影响，因此，有超过半数的消费者（53.3%）可以接受低温时续航里程比平时减少20%，但如果低温下的续航里程衰减超过20%，消费者的抱怨又会急剧上升。数据同时显示，消费者期望的续航里程为554公里，远远超出了当前366公里的平均续航里程，要在续航里程上达到消费者的期望值，主机厂还有很多工作要做。用户对于续航里程的评价与期望，数据来源：J.D. Power 2020中国新能源汽车体验研究（NEVXI）慢充时

Further Enhancement of After-sales Service Values

Article/Insight

2020 China CSI Insights Cover

Gen Z in China and Their Preference for Vehicles

Article/Insight

JDPower X OPPO

2020 Vehicle Retention Value Ranking Jointly Released by J.D. Power and 58che.com

Article/Insight

2020 Retention Value Ranking cover

Create Peak Experience for NEV Owners

Article/Insight

Peak Experience for NEV Owners

Webinar: 2020 China CSI

2020 China CSI Webinar

Webinar: 2020 China Initial Quality Study (IQS)

2020 China IQS Webinar KV

Webinar: 2020 China New Energy Vehicle Experience Index (NEVXI) Study

2020 NEVXI webinar cover

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