Benchmark Studies
We identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for our clients.
Through in-depth analysis of key driving factors, J.D. Power syndicated research measures the differences between brands and competitors, establishes industry benchmarks, conveys the Voice of the customer, and helps auto manufacturers evaluate and improve performance.
Benchmark Studies
Product and Quality
China Initial Quality Study (IQS)
China Automotive Performance, Execution and Layout (APEAL) Study
China Tech Experience Index (TXI) Study
China Vehicle Dependability Study (VDS)
China New Energy Vehicle Initial Quality (NEV-IQS) Study
China New Energy Vehicle Automotive Performance, Execution and Layout (NEV-APEAL) Study
Experts
Edward Wang
Edward Wang
Edward Wang is the managing director of J.D. Power’s global research operations division based in Shanghai, China. He oversees the company’s syndicated studies in China, responsible for the design, execution and delivery of research values to clients for the concerned studies.
Edward has over 20 years experiences in the market research industry. Prior to first joined J.D. Power in 2013, Edward worked in several multinational market research and services organizations as research director, China business manager and APAC general manager, dedicated to help businesses to understand customer needs and achieve market success.
Edward deeply understands the market research methodology and operational practices in the Chinese market, combined with the unique know-how and expertise of J.D. Power, he ensures the delivery of more valuable action-oriented research insights and advice.
Edward received both bachelor’s and master’s degrees in economics from the Beijing Jiaotong University and an EMBA diploma from the Washington University in St. Louis.