China Vehicle Dependability Study (VDS)
Publish: November 2020
The study, which focuses on problems experienced in the last 6 months of 13-48 months old vehicles, ranks vehicles in segments and examines eight categories: Exterior, Driving Experience, Features/ Controls/ Displays, Audio/ Entertainment/ Navigation, Seats, HVAC, Interior, and Engine/ Transmission. Overall dependability is based on the number of problems reported per 100 vehicles (PP100), with lower scores indicating a lower rate of problem incidence and higher long-term vehicle quality. The study is an effective tool for manufacturers to learn about user’s feedback during their mid or long-term use of vehicles so as to enhance product quality management.
In 2017, the study has been transitioned onto the VDS5 survey platform. The new platform consists of more diagnostic questions and data to assist car manufactures in obtaining more accurate data that provides deeper insights and in turn, allow the conduct of better product quality improvement plans.
Evaluate problem symptoms in 8 vehicle system categories:
- Body appearance
- Configuration / Control / Dashboard
- Body interior
- Driving experience
- Audio / Communication / Entertainment / Navigation
- Air Conditioning System
- Engine / shifting system
Research subscribers can gain a comprehensive and in-depth understanding of specific issues experienced by car owners and their impact on car owner satisfaction.
Research information includes:
- The brands and models with the fewest breakdowns;
- Comparison of vehicle problems experienced by vehicle owners with their expectations;
- The impact of the problem on the overall satisfaction of the owner;
- The type of problem that the owner thinks is the most annoying;
- Issues with the greatest negative impact on loyalty;
- Major parts replaced during the first 4 years of ownership;
- Helps understand where and under what circumstances the diagnostic problem details may occur.