2021 Awards and Rankings

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2021 China Dealer Attitude Study (DAS)

  • Highest: GAC Honda
  • Second: Lexus
  • Third: Dongfeng Nissan

2021 China Dealer Financing Satisfaction (DFS) Study

Retail Credit Segment:

  • Highest: Dongfeng Finance
  • Second: Genius Auto Finance
  • Third: Volkswagen Auto Finance

Floor Planning Segment:

  • Highest: SAIC-GMAC Automotive Finance
  • Second: GAC-SOFINCO Auto Finance
  • Third: China Merchant Bank 

2021 China Sales Satisfaction Index (SSI) Study

Luxury Brands:

  • Highest: Lincoln
  • Second: Audi
  • Third: Porsche

Mass Market Brands:

  • Highest: BuickGAC Honda (tie)
  • Third: GAC Toyota

Chinese Domestic Brands:

  • Highest: FAW Hongqi
  • Second: Chery
  • Third: CHANGAN

 

2021 China New Energy Vehicle Initial Quality Study (NEV-IQS)

Small Battery Electric Vehicle:

  • Highest: ORA R1
  • Second: Baojun E200 (tie)
  • Second: Baojun E300 (tie)
  • Second: Wuling Hongguang MINI (tie)

Midsize Battery Electric Vehicle:

  • Highest: BYD Han BEV
  • Second: Xpeng P7

Compact Battery Electric Vehicle:

  • Highest: Xpeng G3
  • Second: Roewe Ei5

Luxury Battery Electric Vehicle:

  • Highest: NIO ES6

Mass Market Plug-In Hybrid Electric Vehicle:

  • Highest: Li ONE
  • Second: BYD Tang PHEV

2021 China New Energy Vehicle–Automotive Performance, Execution and Layout (NEV-APEAL) Study

Small Battery Electric Vehicle:

  • Highest: ORA R1
  • Second: ORA R2 
  • Third: Chery eQ1

Midsize Battery Electric Vehicle:

  • Highest: Xpeng P7
  • Second: Aion S
  • Third: BYD Han BEV

Compact Battery Electric Vehicle:

  • Highest: Changan Eado EV
  • Second: Xpeng G3

Luxury Battery Electric Vehicle:

  • Highest: NIO ES8
  • Second: NIO ES6

Mass Market Plug-In Hybrid Electric Vehicle:

  • Highest: Li ONE

2021 China Tech Experience Index (TXI) Study

Luxury ICE Vehicle:

  • Highest: Mercedes-Benz
  • Second: BMW 
  • Second: Porsche

Mass Market ICE Vehicle:

  • Highest: WEY
  • Second: Lynk & Co
  • Third: FAW Hongqi

Mass Market NEV:

  • Highest: XPeng
  • Second: Tesla
  • Third: Li Auto

2021 China Automotive Performance, Execution and Layout (APEAL) Study

Luxury Brands:

  • Highest: Porsche
  • Second: Lexus 
  • Second: Land Rover

Mass Market Brands:

  • Highest: GAC FCA Jeep
  • Second: Buick
  • Third: Dongfeng Yueda Kia

Domestic Brands:

  • Highest: WEY
  • Second: Dongfeng Forthing
  • Third: GAC Trumpchi

 

Compact Upper Car:

  • Highest: Toyota Vios/Vios FS

Midsize Basic Car:

  • Highest: Hyundai Yueda Verna

Midsize Car:

  • Highest: Geely Binrui (tie)
  • Highest: Kia K3 (tie)

Midsize Luxury Car:

  • Highest: Audi A6L

Midsize Upper Economy Car:

  • Highest: Volkswagen Lamando

Large Luxury Car:

  • Highest: Mercedes-Benz S-Class

Small SUV:

  • Highest: Changan CS35

Compact SUV:

  • Highest: Jeep Compass

Midsize SUV:

  • Highest: Honda CR-V

Large SUV:

  • Highest: Volkswagen Teramont

Compact Luxury SUV:

  • Highest: Mercedes-Benz GLA-Class

Midsize Luxury SUV:

  • Highest: Mercedes-Benz GLC-Class (tie)
  • Highest: Porsche Macan (tie)

Compact MPV:

  • Highest: Baojun 730

Midsize MPV:

  • Highest: GAC Trumpchi M6/GM6

Large MPV:

  • Highest: Buick All New GL8

2021 China Initial Quality Study (IQS)

Luxury Brands:

  • Highest: Porsche
  • Second: Audi 
  • Second: Volvo

Mass Market Brands:

  • Highest: GAC Honda
  • Second: GAC FCA Jeep
  • Third: Changan Ford

Domestic Brands:

  • Highest: CHANGAN
  • Second: Chery
  • Third: Lynk & Co

 

Compact Upper Car:

  • Highest: Honda Fit

Midsize Basic Car:

  • Highest: Volkswagen Santana

Midsize Car:

  • Highest: Hyundai Elantra Seven

Midsize Luxury Car:

  • Highest: Cadillac CT6

Midsize Upper Economy Car:

  • Highest: Geely Borui

Large Luxury Car:

  • Highest: Mercedes-Benz S-Class

Small SUV:

  • Highest: Geely Vision X3

Compact SUV:

  • Highest: Buick Encore GX

Midsize SUV:

  • Highest: Lynk & Co 05

Large SUV:

  • Highest: Buick Enclave

Compact Luxury SUV:

  • Highest: BMW X2

Midsize Luxury SUV:

  • Highest: Audi Q5L

Compact MPV:

  • Highest: Wuling Hongguang Plus

Midsize MPV:

  • Highest: Wuling Hongguang S3

Large MPV:

  • Highest: Buick New GL8

2021 China New-Vehicle Intender Study (NVIS)

Luxury Brands:

  • Highest: BMW
  • Second: Audi 
  • Second: Mercedes-Benz

Mass Market Brands:

  • Highest: FAW-Volkswagen
  • Second: SAIC Volkswagen
  • Third: FAW Toyota

2021 China Customer Service Index (CSI) Study

Luxury Brands:

  • Highest: Audi
  • Second: Land Rover
  • Third: Mercedes-Benz

Mass Market Brands:

  • Highest: Dongfeng Yueda Kia, GAC Honda
  • Third: Geely

Domestic Brands:

  • Highest: Geely
  • Second: GAC Trumpchi
  • Third: MG

2021 China Vehicle Dependability Study (VDS)

Luxury Brands:

  • Highest: Porsche
  • Second:  Land Rover
  • Second: BMW

Mass Market Brands:

  • Highest: GAC FCA Jeep
  • Second: FAW Toyota
  • Third: Dongfeng Peugeot
  • Third: FAW Hongqi

Domestic Brands:

  • Highest: FAW Hongqi
  • Second: WEY
  • Third: Soueast

 

Compact Car:

  • Highest: Hyundai Reina

Compact Upper Car:

  • Highest: Toyota Vios/Vios FS

Midsize Basic Car:

  • Highest: Chevrolet Cavalier

Midsize Car:

  • Highest: BYD Qin Pro

Midsize Upper Economy Car:

  • Highest: Buick Verano /GS

Midsize Upper Car:

  • Highest: Toyota Camry

Compact Luxury Car:

  • Highest: BMW 3 Series

Midsize Luxury Car:

  • Highest: Toyota Crown

Small SUV:

  • Highest: Chery Tiggo 3x

Compact SUV:

  • Highest: Jeep Compass

Midsize SUV:

  • Highest: Toyota RAV4

Large SUV:

  • Highest: Skoda Kodiaq

Compact Luxury SUV:

  • Highest: BMW X1

Midsize Luxury SUV:

  • Highest: Land Rover Discovery Sport

Large Luxury SUV:

  • Highest: Porsche Cayenne

Compact MPV:

  • Highest: Oshan A60

Midsize MPV:

  • Highest: Volkswagen Touran L

Large MPV:

  • Highest: Honda Odyssey