Based on the core business scenarios of customer satisfaction and the actionable data collected by J.D. Power digital research platform, the Digital Diagnosis/ Improve Platform provides closed-loop services such as data interpretation; analysis and diagnosis; improvement suggestions; and results tracking. The platform enables the OEMs to efficiently manage customer satisfaction and make profits; help the dealers to identify the weaknesses accurately and relize the self-improvement of customer satisfaction.

The features of the platform:

• With digital tools, it can interpret data more flexibly
• With data models, it can analyze weaknesses more accurately
• With a professional knowledge base, it can recommend a self-improvement proposal intelligently
• With an automatic data processing mechanism, it can track effects in a more timely manner