COSTA MESA, Calif.: 12 Dec. 2019 — Convenience, seamless digital banking services and strong checking account offerings are the formula to customer satisfaction with the country’s largest retail banks, according to the J.D. Power 2019 U.S. National Banking Satisfaction Study,SM released today. TD Bank ranks highest by consistently performing well in this formula, while excelling at branch service and online banking satisfaction.
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Dave Habiger is President and CEO of J.D. Power, the global leader in consumer data & analytics. The company serves a variety of industries, including automotive, financial services, insurance, telecommunications, healthcare, energy, utilities and hospitality and travel.