About J.D. Power

Recognizing Excellence. Driving Results.

At J.D. Power our aim is to be the premier leader representing the voice of the customer to drive improvement of products and services, and ultimately business results, for companies globally.

Our Experience

J.D. Power has been capturing and analyzing the voice of the customer across more than a dozen industries globally for 45+ years. We know measuring customer experience is not easy—but that’s where we come in. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for our clients.

Our Resources

Across 17 offices globally, our team of more than 700 professional analysts, statisticians, economists, consultants, and experts in demographics and consumer behavior focus on delivering insights clients can act on immediately. Our international offices bring the language of customer satisfaction to consumers and businesses in an increasing number of countries and regions around the world, including Brazil, India, Japan, Taiwan, China, Philippines, Indonesia, Singapore, Thailand, Malaysia, Vietnam, Canada, Mexico, Europe, Australia, Germany, and the UK. 

More than Data—Delivering Insights and Driving Results

We understand that the customer experience is necessary and that simply measuring it is not enough. Our analysts focus on driving results that will improve customer loyalty and advocacy and our success is driven by how much we help improve your customer experience. We believe that data is only as powerful as the analysis and insights tied to it—and we are putting that power in the hands of our clients by developing an interactive online platform. The data, analysis, insights, best practices and action plans will all be at your fingertips. We are simplifying the process for recognizing excellence and driving results.

About J.D. Power China

Established in 1990 in Japan, J.D. Power Asia Pacific is a subsidiary of J.D. Power and Associates. In response to the rising client demand in China, J.D. Power Asia Pacific began producing independent benchmarking studies in 2000, and established a representative office in Shanghai in 2005. In 2006, J.D. Power Asia Pacific acquired Automotive Resources Asia (ARA), a wholly owned foreign enterprise that is now an integrated part of the business. On January 1, 2008, J.D. Power Asia Pacific became a wholly owned foreign enterprise headquartered in Shanghai, with a branch office in Beijing.

Today, J.D. Power China services both global and local enterprises in the automotive sector. The company has also introduced the Voice of the Customer benchmarking to the retail banking industry. Going forward, J.D. Power Asia Pacific aims to focus on other fast-growing sectors in China, such as hotel, tourism and new technologies. Founded in 1968, J.D. Power is the Voice of the Customer expert. As a global marketing information company, J.D. Power conducts independent and unbiased third-party surveys regarding customer satisfaction, product quality, and buyer behavior.