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Press Releases

2019 U.S. Small Commercial Insurance Study

COSTA MESA, Calif.: 15 Aug. 2019— Small business owners have never been more satisfied with their insurance providers, according to the J.D. Power 2019 U.S. Small Commercial Insurance Study,SM released today. The all-time high satisfaction score of 844 (on a 1,000-point scale) follows three years of stagnant satisfaction levels and is the result of insurance company investment in technology, servicing, product expansion and dedicated infrastructure designed to support small business customers.

2019 U.S. Wireless Purchase Experience Performance Studies - Vol 2

COSTA MESA, Calif.: 15 Aug. 2019 Wireless carriers are confronting increased competition for device sales from third-party ecommerce sites, according to the J.D. Power 2019 U.S. Wireless Purchase Experience Full-Service Performance StudySM—Volume 2 and the J.D. Power 2019 U.S.

J.D. Power 2019 Thailand Customer Service Index (CSI) Study

BANGKOK: 15 August 2019 — Satisfaction is higher among after-sales service customers in Thailand when elements that reinforce a good experience are executed well, according to the J.D. Power 2019 Thailand Customer Service Index (CSI) StudySM, released today. These include: giving precise service times at the beginning of service; updating customers about the service status; and providing thorough explanations of the work performed and charges at the end.

2019 Smart Thermostat Satisfaction Report

COSTA MESA, Calif.: 14 Aug 2019 — Overall satisfaction for smart thermostats has increased for the third consecutive year, as more customers are finding their thermostats to be easy to install and use, according to the J.D. Power 2019 Smart Thermostat Satisfaction Report,SM released today. Overall satisfaction among smart thermostat customers is 889, up 12 points from 2018.

2019 U.S. Dealer Financing Satisfaction Study

COSTA MESA, Calif.: 14 Aug. 2019 — As auto dealers confront a rapidly changing consumer landscape in which many customers now apply for credit online before visiting a dealership, the experienced and empowered credit and sales personnel at captive and non-captive lenders are becoming critical elements in the success of an automotive finance operation. According to the J.D. Power 2019 U.S.