COSTA MESA, Calif.: 30 Oct. 2019 — As wireless routers become the hub of home entertainment and steadily-growing number of connected devices and appliances, customer satisfaction is declining. According to the J.D. Power 2019 Wireless Router Satisfaction Report,SM released today, overall customer satisfaction with wireless routers falls 6 points (on a 1,000-point scale) from 2018, driven by declines in reliability and speed factors.
COSTA MESA, Calif.: 30 Oct. 2019 — Mattress customer satisfaction is up significantly this year as many new direct-to-consumer retailers offering "bed-in-a-box" style mattresses have entered a market that previously had been dominated by brick-and-mortar retail. According to the J.D. Power 2019 Mattress Satisfaction Report,SM released today, overall customer satisfaction with mattresses is up 8 points (on a 1,000-point scale) from 2018, with improvement seen in all factors.
SINGAPORE: 30 Oct. 2019 – Customers’ overall satisfaction with their primary credit card issuer dips 6 points this year to 712 (on a 1,000-point scale), according to the J.D. Power Singapore Credit Card Satisfaction StudySM released today. Eight issuers are ranked in this year's study, with American Express maintaining the top position, followed by DBS and POSB. Tied in fourth place are Citibank and OCBC. Moving two places up the ranking and closer to industry average, is UOB, followed by Standard Chartered and HSBC.
COSTA MESA, Calif.: 30 Oct. 2019 — Satisfaction scores tend to increase when aftermarket service advisors perform consistent service processes, such as a vehicle walkaround before initiating service and when the customer is contacted after the work was completed; however, these activities aren’t regularly implemented into the service process, according to the inaugural J.D. Power 2019 U.S. Aftermarket Service Index (ASI) Study fueled by SurveyMonkey Audience,SM released today.
The Retail Sales Forecast
New-vehicle retail sales in October are expected to be similar to a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,134,400 units, a 0.9% decrease on a selling day adjusted basis compared with October 2018. Reporting the same numbers without controlling for the number of selling days translates to an increase of 2.9% from last year. (Note: This year contains one additional selling day compared with October 2018.)