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Press Releases

J.D. Power 2019 Philippines Customer Service Index (CSI) Study

SINGAPORE: 26 June 2019 — Primarily driven by challenges in the service centre, overall customer satisfaction among vehicle owners in the Philippines decreases to 803 (on a 1,000-point scale) in 2019 from 812 in 2018, according to the J.D. Power 2019 Philippines Customer Service Index (CSI) StudySM, released today.

2019 Electric Utility Residential Customer Satisfaction Study

COSTA MESA, Calif.: 26 June 2019 Overall customer satisfaction is up among electric utility residential customers in 2019, with the top utilities focusing their efforts on improving reliability and on communicating their ongoing community involvement efforts, according to the J.D. Power 2019 Electric Utility Residential Customer Satisfaction Study.SM

2019 Canada Insurance Digital Experience Report

COSTA MESA, Calif.: 25 June 2019  Property and casualty (P&C) insurance companies in Canada are falling short of customer expectations for digital self-service tools, customer service channels and omni-channel integration. According to the inaugural J.D.