Overall Customer Satisfaction with Dealer Service Has Slightly Deceased since Last Year,J.D. Power Finds
TOKYO: 29 Aug. 2019 —Increasing support and communication for customers that have booked appointments effects customer service satisfaction, according to the J.D. Power 2019 Japan Customer Service Index (CSI) StudySM, released today.
Presenting Customers with Best Purchase Options During Vehicle Sales Process Increases Satisfaction, J.D. Power Finds
COSTA MESA, Calif.: 22 Aug. 2019 — Overall auto seat quality continues to improve, according to the J.D. Power 2019 U.S. Seat Quality and Satisfaction Study,SM released today, which means as auto consumers’ demands increase, manufacturers are listening and executing.