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Press Releases

2019 Japan Customer Service Index (CSI) Study

Overall Customer Satisfaction with Dealer Service Has Slightly Deceased since Last Year,J.D. Power Finds

 

TOKYO: 29 Aug. 2019 —Increasing support and communication for customers that have booked appointments effects customer service satisfaction, according to the J.D. Power 2019 Japan Customer Service Index (CSI) StudySM, released today.

 

2019 U.S. Seat Quality and Satisfaction Study

COSTA MESA, Calif.: 22 Aug. 2019 Overall auto seat quality continues to improve, according to the J.D. Power 2019 U.S. Seat Quality and Satisfaction Study,SM released today, which means as auto consumers’ demands increase, manufacturers are listening and executing.