Este sitio utiliza cookies. Al continuar navegando en este sitio, usted acepta su uso. Para más detalles revise nuestro aviso de Privacidad y Cookies.
X

Press Releases

2019 Canada Banking and Credit Card App Studies

TORONTO: 27 June 2019 — With approximately 90% of retail bank customers in Canada saying they’ve had at least one digital interaction with their banks in the past three months1 and 70% of credit card customers interacting with their provider’s digital offerings2

2019 Electric Utility Residential Customer Satisfaction Study

COSTA MESA, Calif.: 26 June 2019 Overall customer satisfaction is up among electric utility residential customers in 2019, with the top utilities focusing their efforts on improving reliability and on communicating their ongoing community involvement efforts, according to the J.D. Power 2019 Electric Utility Residential Customer Satisfaction Study.SM

J.D. Power 2019 Philippines Customer Service Index (CSI) Study

SINGAPORE: 26 June 2019 — Primarily driven by challenges in the service centre, overall customer satisfaction among vehicle owners in the Philippines decreases to 803 (on a 1,000-point scale) in 2019 from 812 in 2018, according to the J.D. Power 2019 Philippines Customer Service Index (CSI) StudySM, released today.

J.D. Power 2019 UAE Customer Service Index (CSI) Study

SINGAPORE: 25 June 2019 — Vehicle owners who are satisfied with their after-sales experience are more than twice as likely to purchase a new vehicle from the dealership that serviced their vehicle, according to the J.D. Power 2019 UAE Customer Service Index (CSI) Study,SM released today.