J.D. Power Certified Net Promoter Score® now available!
Senior Director, Banking Practice, J.D. Power
- Executive briefing document highlighting key trends and insights across the industry
- Scorecard benchmarking firm performance compared with the industry across key drivers of satisfaction, as well as loyalty and advocacy metrics
- Competitive survey data and industry reports including information on customer segments
- Data and analytical tools for performance insights and competitive peer comparisons
- Customized executive presentation and strategy session that provides data-driven, actionable recommendations for achieving strategic goals
- Access to VoX Platform—J.D. Power’s proprietary interactive reporting interface
- The complete study data file with ~90,000 consumer survey responses
- Net Promoter Score®— Certified NPS® by J.D. Power is an independent measurement of NPS which includes the brand level Net Promoter Score® and verbatims, a NPS rank chart and verbatim text analytics.
Net Promoter System®, Net Promoter Score®, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.