This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Review our Privacy and Cookie Notice for more details.

U.S. Consumer Financing Satisfaction Study

Share This Page:

New call-to-action

The J.D. Power U.S. Consumer Financing Satisfaction StudySM analyzes customer satisfaction with their auto finance provider. A study subscription gives you access to actionable insights about billing and payment processing, mobile app experience, onboarding, origination and website experience. The study includes information gives you a clear understanding of satisfaction levels throughout your entire financing experience.

Study deliverables include:

  • Customized executive presentation and strategy session that gives you data-driven, actionable recommendations for achieving your strategic business goals
  • An executive presentation that provides a summary of your company’s results, compared with those of key competitors
  • Scorecard benchmarking your company’s performance compared with the industry across key drivers of satisfaction, loyalty and advocacy metrics
  • Competitive survey data and industry reports including information on customer segments
  • Data and analytical tools for performance insights and competitive comparisons with your peers
  • Access to VoX Platform—J.D. Power’s proprietary interactive reporting interface
  • The complete study data file with consumer survey responses