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J.D. Power VoX Platform

The VoX Platform is your window to J.D. Power data and analytics. The Platform enables you to:

  • Access competitive intelligence, in the form of J.D. Power industry benchmarks (Delivered alongside your proprietary data, if applicable)
  • Act in near-live time on customer issues with configurable alerts, triggered as soon as a customer’s experience is in need of attention
  • Leverage a user-friendly, configurable platform providing actionable information to all levels of your organization
  • Understand customer comments using integrated verbatim searches and text analytics
  • Identify operational barriers and start delivering an exceptional experience by comparing KPI thresholds and targets to current performance
  • Access your data on the go with the new mobile app, launching in June


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