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Press Releases

2019 Automotive Performance, Execution and Layout (APEAL) Study

COSTA MESA, Calif.: 24 July 2019 —Improvements in infotainment systems and increased availability of advanced driver assistance systems are making customers increasingly satisfied with their new vehicles, according to the J.D. Power 2019 Automotive Performance, Execution and Layout (APEAL) Study,SM released today.

J.D. Power 2019 India Two-Wheeler Customer Service Index (2WCSI) Study

SINGAPORE: 24 July 2019 — Although manufacturers place a strong emphasis on their service networks to follow processes and communication standards, the experience falls short for two-wheeler owners who visit authorised service outlets for specific repairs, according to the J.D. Power 2019 India Two-Wheeler Customer Service Index (2WCSI) Study,SM released today.