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Press Releases

2019 Vision Plan Satisfaction Report

COSTA MESA, Calif.: 6 Nov. 2019 [Updated 20 Nov. 2019] — Overall customer satisfaction among vision plan members has increased in 2019, driven by improved perceptions of value and coverage. According to the J.D. Power 2019 Vision Plan Satisfaction Report,SM released today, overall satisfaction increased by 12 points (on a 1,000-point scale) to 765 this year from 753 in 2018.

Study Rankings

2019 Airline Loyalty Program Satisfaction Study

COSTA MESA, Calif.: 6 Nov. 2019 — Many airline loyalty programs are failing to deliver on their intended purpose because members do not understand how to redeem the awards they accumulate. According to the J.D. Power 2019 Airline Loyalty Program Satisfaction Study,SM released today, nearly half (45%) of program members say they do not understand how to redeem their miles and/or points. This lack of understanding has a significant negative effect on overall customer satisfaction.

2019 U.S. Life Insurance Study

COSTA MESA, Calif.: 31 Oct. 2019 — Individual life insurance and annuity providers have begun the process of shifting their approach from producer focused to end-customer focused by introducing more online access capabilities and more frequent customer touch points, but they still have a long way to go to catch up to providers in other financial services and insurance industries in which J.D. Power conducts studies when it comes to overall customer satisfaction. However, according to the J.D. Power 2019 U.S.