COSTA MESA, Calif.: 1 Aug. 2019 — Mortgage servicers occupy a unique slice of the consumer finance marketplace in which many of their customers do not select them but are acquired when the servicers purchase loans in the secondary market. According to the J.D. Power 2019 U.S.
COSTA MESA, Calif.: 1 Aug 2019 — Wireless customers are more satisfied with carriers that position customer care as a product instead of an obligatory service, according to the J.D. Power 2019 U.S. Wireless Customer Care Full-Service Performance StudySM—Volume 2 and the J.D. Power 2019 U.S. Wireless Customer Care Non-Contract Performance StudySM—Volume 2, released today.
COSTA MESA, Calif.: 31 July 2019 — According to the J.D. Power 2019 Kitchen and Laundry Appliance Satisfaction Studies,SM released today, consumers are becoming more conscious of their appliances’ esthetics, in addition to performance and reliability. While the importance of those may have only increased slightly this year, the trend will continue upward as the HGTV diehards and Pinterest enviers work to improve their living spaces and as manufacturers expand their offerings in this space.
SINGAPORE: 31 July 2019 — While first-time buyers make up 79% of the new-vehicle buyers, they are less satisfied than repeat buyers, according to the J.D. Power 2019 Philippines Sales Satisfaction Index (SSI) StudySM, released today.
COSTA MESA, Calif.: 31 July 2019 — While 9.6% of Americans have used telehealth services, nearly three-fourths (74.3%) say they either don’t have access or are unaware of telehealth options, according to a J.D. Power pulse survey tracing telehealth user experience, hurdles to adoption and real-world patient concerns.