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Press Releases

2019 Australia Retail Banking Satisfaction Study

SYDNEY: 19 Nov. 2019 Retail banking customer satisfaction in Australia shows that in spite of a modest 8-point year-over-year increase to 757 points (on a 1,000-point scale), the industry continues to struggle, according to the J.D. Power 2019 Australia Retail Banking Satisfaction Study,SM released today.

2019 Mexico Automotive Performance, Execution and Layout (APEAL) Study

MEXICO CITY: 15 Nov. 2019 — Interior and engine/transmission are the most influential categories affecting customer satisfaction among vehicle owners in Mexico, according to the J.D. Power 2019 Mexico Automotive Performance, Execution and Layout (APEAL) Study,SM released today. Other problem categories examined in the study include exterior; driving experience; features/controls/displays; audio/communication/entertainment/navigation; seats; and heating, ventilation and air conditioning.

2019 Mexico Vehicle Dependability Study

MEXICO CITY: 15 Nov. 2019 — Vehicle owners in Mexico who have visited non-dealer service facilities in the past 12 months have 47 more problems per 100 vehicles than owners who take their vehicles to dealer facilities, so the onus is on dealers to keep customers in-house to improve perceived vehicle dependability, according to the J.D. Power 2019 Mexico Vehicle Dependability StudySM (VDS), released today. Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. 

2019 Australia Sales Satisfaction Index (SSI) Study

SYDNEY: 14 Nov. 2019 — Customers who interact with product specialists during their new vehicle purchase experience are more satisfied, according to the J.D. Power 2019 Australia Sales Satisfaction Index (SSI) Study,SM released today. The study finds that overall satisfaction is higher among new vehicle buyers who interact with product specialists than among those who do not (859 vs. 811 points, respectively, on a 1,000-point scale).

2019 U.S. Primary Mortgage Origination Satisfaction Study

COSTA MESA, Calif.: 14 Nov. 2019 — Overall customer satisfaction with primary mortgage originators has improved throughout most of 2019 but dropped off significantly in Q2 as loan origination volume surged. According to the J.D. Power 2019 U.S. Primary Mortgage Origination Satisfaction Study,SM released today, the industry’s inability to maintain consistently high levels of customer satisfaction throughout swings in the credit cycle is the key to understanding the current challenges mortgage lenders face.