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Press Releases

2019 U.S. Primary Mortgage Servicer Satisfaction Study

COSTA MESA, Calif.: 1 Aug. 2019 — Mortgage servicers occupy a unique slice of the consumer finance marketplace in which many of their customers do not select them but are acquired when the servicers purchase loans in the secondary market. According to the J.D. Power 2019 U.S.

2019 U.S. Wireless Customer Care Performance Studies - Vol. 2

COSTA MESA, Calif.: 1 Aug 2019 — Wireless customers are more satisfied with carriers that position customer care as a product instead of an obligatory service, according to the J.D. Power 2019 U.S. Wireless Customer Care Full-Service Performance StudySM—Volume 2 and the J.D. Power 2019 U.S. Wireless Customer Care Non-Contract Performance StudySM—Volume 2, released today.

2019 Kitchen and Laundry Appliance Satisfaction Studies

COSTA MESA, Calif.: 31 July 2019 — According to the J.D. Power 2019 Kitchen and Laundry Appliance Satisfaction Studies,SM released today, consumers are becoming more conscious of their appliances’ esthetics, in addition to performance and reliability. While the importance of those may have only increased slightly this year, the trend will continue upward as the HGTV diehards and Pinterest enviers work to improve their living spaces and as manufacturers expand their offerings in this space.

Telehealth Usage and Awareness Pulse Survey

COSTA MESA, Calif.: 31 July 2019 — While 9.6% of Americans have used telehealth services, nearly three-fourths (74.3%) say they either don’t have access or are unaware of telehealth options, according to a J.D. Power pulse survey tracing telehealth user experience, hurdles to adoption and real-world patient concerns.