MEXICO CITY: 9 Aug. 2019 — As vehicles age and warranties end—typically in the 4- to 7-year age window—most owners significantly cut down on dealership visits and begin to visit non-dealer facilities for service, according to the inaugural J.D. Power 2019 Mexico Customer Service Index—Long-Term (CSI-LT) Study,SM released today. As a result, it is critical for authorized dealerships to focus on providing high-satisfaction service experiences to retain customers during and after this time period.
BEIJING: 8 Aug 2019 – New-vehicle quality in China has improved significantly with a 10% decrease in problems from 2018, according to the J.D. Power 2019 China Initial Quality Study (IQS),SM released today. Of the 67 brands included in the study, 52 improved.
COSTA MESA, Calif.: 7 Aug. 2019 — As visual differentiation between windows and patio doors can be difficult, it is more important than ever that manufacturers and retailers focus on effective product messaging and customer service throughout the purchase and installation process to stand out, according to the J.D. Power 2019 Windows and Patio Doors Satisfaction Study,SM released today.
SINGAPORE: 6 Aug. 2019 — Year-over-year gains in some aspects of customer service satisfaction were offset by losses in other areas, resulting in an overall customer satisfaction increase of 7 points to 761 (on a 1,000-point scale) from 2018, according to the J.D. Power 2019 Malaysia Customer Service Index (Mass Market) Study,SM released today.
SINGAPORE: 1 Aug. 2019 – The Monetary Authority of Singapore’s issuance of five new digital banking licenses will affect existing banks, as even more customers indicate they are interested to try digital banks, according to the J.D. Power 2019 Singapore Retail Banking Satisfaction StudySM.