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Press Releases

2012 Canadian Wireless Total Ownership Experience Study

TORONTO: 10 May 2012 — More than one-half (54%) of wireless customers in Canada currently own a smartphone, up from 36 percent in 2011, according to the J.D Power and Associates 2012 Canadian Wireless Total Ownership Experience StudySM released today.

2012 U.S. Full Service Investor Satisfaction Study

WESTLAKE VILLAGE, Calif.: 10 May 2012 — While overall investor satisfaction with full service investment firms has nearly stabilized at pre-recession levels, satisfaction continues to decline in the most critical factors that drive overall satisfaction, according to the J.D. Power and Associates 2012 U.S. Full Service Investor Satisfaction StudySM released today.

2012 Sporting Goods Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 3 May 2012 — Customers who are highly satisfied with their sporting goods retail shopping experience are more likely to be loyal to the store brand, which may result in additional visits to the brand, sales and recommendations to others, according to the J.D. Power and Associates 2012 Sporting Goods Retailer Satisfaction ReportSM released today.

Guardian Retirement Solutions--Call Center Certification Program

WESTLAKE VILLAGE, Calif.: 3 May 2012 — The Guardian Insurance & Annuity Company, Inc. (GIAC), a wholly owned subsidiary of The Guardian Life Insurance Company of America (Guardian), has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Guardian's service call center operations to provide "An Outstanding Customer Service Experience."

2012 U.S. Insurance Shopping Study

WESTLAKE VILLAGE, Calif.: 30 April 2012 — The auto insurance shopping rate has reached the lowest point in the past five years, with only 25 percent of insurance customers indicating they shopped for a new insurer in the past 12 months, down eight percentage points from 2011, according to the J.D. Power and Associates 2012 U.S. Insurance Shopping StudySM released today.