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Press Releases

2012 Windows and Patio Doors Satisfaction Study

WESTLAKE VILLAGE, Calif.: 13 June 2012 — Window and patio door customers of brands with high levels of customer satisfaction most frequently cite professional recommendations, quality and their own past experience with purchasing windows as the key drivers in their purchase decision.  This is a sharp contrast to brands with lower levels of satisfaction that are primarily selected based on price, according to the J.D.

Riverbed Technology - Certified Technology Service and Support Program

WESTLAKE VILLAGE, Calif.: 12 June 2012 — For the second consecutive year, Riverbed Technology has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Riverbed(R) for delivering "An Outstanding Customer Service Experience" to customers globally.

Vital Images, Inc--Certified Technology Service and Support Program

WESTLAKE VILLAGE, Calif.: 7 June 2012 — For the third consecutive year, Vital Images, Inc., a Toshiba Medical Systems Group Company, has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Vital Images, Inc. for delivering "An Outstanding Customer Service Experience" to customers globally.

2012 Japan Winter Tire Customer Satisfaction Study

TOKYO: 31 May 2012— Owner satisfaction with performance of winter tires on icy roads has improved industry-wide in Japan, surpassing satisfaction with basic performance (performance on dry or wet roads, durability/reliability, and appearance), according to the J.D. Power Asia Pacific 2012 Japan Winter Tire Customer Satisfaction Index StudySM released today.

2012 Germany Vehicle Ownership Satisfaction Study

MUNICH: 31 May 2012 — While the 2009 scrappage program incentives helped many consumers in Germany purchase a new vehicle, their overall satisfaction with their vehicle is considerably lower than that of owners who did not participate in the program, according to the J.D. Power and Associates 2012 Germany Vehicle Ownership Satisfaction StudySM (VOSS) released today in association with AUTO TEST.