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Press Releases

July 2012 North American Auto Sales Forecast

WESTLAKE VILLAGE, Calif.: 26 July 2012 — July's new-vehicle retail sales are expected to post the second strongest year-over-year growth rates during the past 12 months, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

2012 U.S. Wireless Customer Care Full-Service Performance Study--Volume 2 and 2012 U.S. Wireless Customer Care Non-Contract Performance Study

WESTLAKE VILLAGE, Calif: 26 July 2012 — Wireless customers who subscribe to tiered service plans that offer varying degrees of  data amounts to access the Internet and related connection based services are considerably less satisfied with their carrier's customer service than are those with unlimited data plans, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 2 and the 2012 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 2, both released today.

2012 North America Hotel Guest Satisfaction Index Study

WESTLAKE VILLAGE, Calif.: 25 July 2012 — While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today.

The Hartford - Call Center Certification Program

WESTLAKE VILLAGE, Calif.: 24 July 2012 — The Hartford Financial Services Group, Inc. has been recognized for customer satisfaction excellence for its small business insurance call center operations under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by The Hartford's call center operations to provide "An Outstanding Customer Service Experience."