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Press Releases

2019 China Sales Satisfaction Index (SSI) Study

SHANGHAI: 19 Sept. 2019 — The competition for new-vehicle sales starts even before shoppers visit the dealership. More than one in four potential buyers reject a brand when searching vehicle information or communicating with dealers before visiting in person, according to the J.D. Power 2019 China Sales Satisfaction Index (SSI) Study,SM released today.

2019 Canada Credit Card Satisfaction Study

TORONTO: 19 Sept. 2019 — Canada’s non-traditional credit card issuers are winning the hearts of customers with more compelling rewards, benefits and services as consumer preferences, lifestyle and expectations shift. According to the J.D. Power 2019 Canada Credit Card Satisfaction Study,SM the top four credit card issuers collectively have significantly higher customer satisfaction than other issuers included in the study (799 vs. 754, respectively, on a 1,000-point scale), and significantly outperform them in rewards (835 vs.

2019 U.S. Home Insurance Study

COSTA MESA, Calif.: 12 Sept. 2019 — Nearly three-fourths (74%) of homeowners insurance customers believe the industry needs improvement, with 13% of customers indicating that “radical improvement is needed,” according to the J.D. Power 2019 U.S.