Wed, 06/26/2019 | Electric & Gas Utilities
2019 Electric Utility Residential Customer Satisfaction Study
COSTA MESA, Calif.: 26 June 2019 — Overall customer satisfaction is up among electric utility residential customers in 2019, with the top utilities focusing their efforts on improving reliability and on communicating their ongoing community involvement efforts,
Tue, 06/25/2019 | Health Insurance
Telehealth Satisfaction Study Launch Announcement
COSTA MESA, Calif.: 25 June 2019 — As new value-based payment models continue to re-define the consumer healthcare experience, the use of telehealth as a l
Tue, 06/25/2019 | Insurance
2019 Canada Insurance Digital Experience Report
COSTA MESA, Calif.: 25 June 2019 — Property and casualty (P&C) insurance companies in Canada are falling short of customer expectations for digital self-service tools, customer service channels and omni-channel integration.
J.D. Power 2019 UAE Customer Service Index (CSI) Study
Vehicle owners who are satisfied with their after-sales experience are more than twice as likely to purchase a new vehicle from the dealership that serviced their vehicle, according to the J.D. Power 2019 UAE Customer Service Index (CSI) Study.
Mon, 06/24/2019 | Credit Card
J.D. Power 2019 Hong Kong Credit Card Satisfaction Study
While there is an increase in overall customer satisfaction in the last year, the fight to be the card of choice in an ever-crowded payment landscape is intensifying, according to J.D. Power 2019 Hong Kong Credit Card Satisfaction Study.