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Press Releases

J.D. Power 2019 Australia Bank Brand Authenticity Study

SYDNEY: 28 May 2019 — The inaugural J.D. Power 2019 Australia Bank Brand Authenticity Study, released today, outlines a path forward for the financial services sector post the Financial Services Royal Commission, highlighting the importance for banks to demonstrate authenticity in their conduct with their customers.

2019 Canada Wireless Purchase Experience Study

TORONTO: 23 May 2019 – Customer satisfaction with wireless purchase experience in Canada declined across four of six factors in 2019, especially in the factor of cost of service, according to the J.D. Power 2019 Canada Wireless Purchase Experience StudySM released today. Overall satisfaction is 793 (on a 1,000-point scale), compared with 799 in 2018.

2019 Insurance Digital Experience Study

COSTA MESA, Calif.: 23 May 2019 Property and casualty (P&C) insurance companies have shown marked improvement in many of their digital offerings—particularly mobile self-service functionality—but still have work to do to meet customers’ rising expectations. According to the J.D.

J.D. Power 2019 India Original Equipment Tyre Customer Satisfaction Index (TCSI) Study

SINGAPORE: 22 May 2019 — Whiletyre design, climate, road conditions and driver habits influence the lifespan of a vehicle’s tyres, customers in India expect their original tyres to run for about 50,000 kilometres before having to replace them, according to the J.D. Power 2019 India Original Equipment Tyre Customer Satisfaction Index (TCSI) StudySM, released today.