SHANGHAI: 19 Sept. 2019 — The competition for new-vehicle sales starts even before shoppers visit the dealership. More than one in four potential buyers reject a brand when searching vehicle information or communicating with dealers before visiting in person, according to the J.D. Power 2019 China Sales Satisfaction Index (SSI) Study,SM released today.
TORONTO: Sept. 12, 2019 – Although auto dealers in Canada receive 54% of revenue spent on servicing vehicles 4-12 years old, they continue to lag aftermarket service facilities in share of visits (48% vs. 52%), according to the J.D. Power 2019 Canada Customer Service Index Long-Term Study (CSI-LT), released today. SM
COSTA MESA, Calif.: 12 Sept. 2019 — Branded audio is positively impacting owner satisfaction with in-car multimedia technology, as well as the vehicle, according to the J.D. Power 2019 Multimedia Quality and Satisfaction Study.SM The overall number of reported problems with audio, communication, entertainment and navigation (ACEN) technologies has also decreased for a fourth consecutive year.
TOKYO: 12 Sept. 2019 — Car shoppers in Japan show a higher interest in safety features in general, while those age 20-39 are more interested in information and communication functions, according to the J.D. Power 2019 Japan New-Vehicle Intender StudySM (NVIS), released today.
COSTA MESA, Calif.: 12 Sept. 2019 — Nearly three-fourths (74%) of homeowners insurance customers believe the industry needs improvement, with 13% of customers indicating that “radical improvement is needed,” according to the J.D. Power 2019 U.S.