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Press Releases

Announcing VIN Values by J.D. Power

COSTA MESA, Calif.: 5 June 2019 — J.D. Power, the global leader in data analytics and consumer intelligence, today unveiled J.D. Power VIN Values, a unique product designed to significantly improve the vehicle valuation process and eliminate financial blind spots by using a Vehicle Identification Number (VIN) to precisely determine the correct trim level and factory-installed options.

J.D. Power leverages its multiple data assets and alliances to quickly gather trim, options and purchase history simply by inputting a 17-digit VIN.

J.D. Power – F A D A 2019 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) Study

SINGAPORE: 31 May 2019 — More than one-fifth (21%) of dealers across the three automotive segments―passenger vehicle, two-wheeler and commercial vehicle―expect their financial performance to be poorer in the recently concluded financial year compared with the previous year, according to the J.D. Power – F A D A 2019 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) StudySM, released today.

J.D. Power Teams up with SurveyMonkey

COSTA MESA, Calif.: 30 May 2019 — J.D. Power, the global leader in data analytics and consumer intelligence, has formed a partnership with SurveyMonkey (Nasdaq: SVMK), a leading global survey software company, to expand customer experience data collection through digital consumer channels. J.D. Power will leverage SurveyMonkey’s innovative digital platform and SurveyMonkey Audience, the company’s robust market research solution, to unlock insights from new customer segments.

2019 North America Airline Satisfaction Study

COSTA MESA, Calif.: 29 May 2019 — Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study,SM a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year’s record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers.

J.D. Power 2019 Australia Bank Brand Authenticity Study

SYDNEY: 28 May 2019 — The inaugural J.D. Power 2019 Australia Bank Brand Authenticity Study, released today, outlines a path forward for the financial services sector post the Financial Services Royal Commission, highlighting the importance for banks to demonstrate authenticity in their conduct with their customers.