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Press Releases

2019 Vietnam Customer Service Index (CSI) Study

SINGAPORE: 26 Sept. 2019 — An increasing percentage of customers are not having their needs met by dealerships that are failing to meet the promised service time and expected service fees, according to the J.D. Power 2019 Vietnam Customer Service Index (CSI) Study,SM released today.

2019 Indonesia Sales Satisfaction Index (Mass Market) Study

SINGAPORE: 25 Sept. 2019 — Overall sales satisfaction improves this year among new vehicle buyers but more than one-third are waiting longer than expected for delivery compared with 2018 as some cite paperwork problems, according to the J.D. Power 2019 Indonesia Sales Satisfaction Index (Mass Market) StudySM, released today.

2019 North America Airport Satisfaction Study

COSTA MESA, Calif.: 25 Sept. 2019 — Scaffolding and cranes are official welcome signs to several North American airports these days as record passenger volumes force major expansion efforts. However, the road closures, confusing signage and delays that come with these projects are making it hard on passengers, and that disruption is evident in the results of the J.D.

2019 Canada Credit Card Satisfaction Study

TORONTO: 19 Sept. 2019 — Canada’s non-traditional credit card issuers are winning the hearts of customers with more compelling rewards, benefits and services as consumer preferences, lifestyle and expectations shift. According to the J.D. Power 2019 Canada Credit Card Satisfaction Study,SM the top four credit card issuers collectively have significantly higher customer satisfaction than other issuers included in the study (799 vs. 754, respectively, on a 1,000-point scale), and significantly outperform them in rewards (835 vs.