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Press Releases

2019 U.S. Auto Insurance Study

COSTA MESA, Calif.: 13 June 2019 — The last decade of seemingly non-stop direct-to-consumer advertising and heavy investment into digital self-service technologies have driven roughly one-fourth of auto insurance customers to adopt direct distribution models that bypass agents in favor of do-it-yourself tools. According to the J.D. Power 2019 U.S. Auto Insurance Study,SM that transition has helped overall customer satisfaction with auto insurance providers reach its highest level ever.

2019 Brazil Customer Service Index (CSI) Study

SÃO PAULO: 11 June 2019 — Dealer service that offers fast and efficient problem resolution is the key to customer satisfaction. The J.D. Power 2019 Brazil Customer Service Index (CSI) StudySM, reveals that, when service customers are contacted after their service is completed, 44% indicate they had a problem with the vehicle service, and 92% of those had the issue resolved by the dealer. For those customers, overall satisfaction is 846 (on a 1,000-point scale).

2019 Home Improvement Retailer Satisfaction Study

COSTA MESA, Calif.: 5 June 2019 — To help people create the home of their dreams, brick-and-mortar home improvement retailers must invest in their websites and web presence. According to the J.D. Power 2019 Home Improvement Retailer Satisfaction Study,SM released today, 41% of home improvement retailer customers research and/or shop online before making an in-store purchase.