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Press Releases

2019 China Initial Quality Study (IQS)

BEIJING: 8 Aug 2019 – New-vehicle quality in China has improved significantly with a 10% decrease in problems from 2018, according to the J.D. Power 2019 China Initial Quality Study (IQS),SM released today. Of the 67 brands included in the study, 52 improved.

2019 Windows and Patio Doors Satisfaction Study

COSTA MESA, Calif.: 7 Aug. 2019 — As visual differentiation between windows and patio doors can be difficult, it is more important than ever that manufacturers and retailers focus on effective product messaging and customer service throughout the purchase and installation process to stand out, according to the J.D. Power 2019 Windows and Patio Doors Satisfaction Study,SM released today.

J.D. Power 2019 Malaysia Customer Service Index (Mass Market) Study

SINGAPORE: 6 Aug. 2019 — Year-over-year gains in some aspects of customer service satisfaction were offset by losses in other areas, resulting in an overall customer satisfaction increase of 7 points to 761 (on a 1,000-point scale) from 2018, according to the J.D. Power 2019 Malaysia Customer Service Index (Mass Market) Study,SM released today.

2019 U.S. Wireless Customer Care Performance Studies - Vol. 2

COSTA MESA, Calif.: 1 Aug 2019 — Wireless customers are more satisfied with carriers that position customer care as a product instead of an obligatory service, according to the J.D. Power 2019 U.S. Wireless Customer Care Full-Service Performance StudySM—Volume 2 and the J.D. Power 2019 U.S. Wireless Customer Care Non-Contract Performance StudySM—Volume 2, released today.

J.D. Power 2019 Singapore Retail Banking Study

SINGAPORE: 1 Aug. 2019 – The Monetary Authority of Singapore’s issuance of five new digital banking licenses will affect existing banks, as even more customers indicate they are interested to try digital banks, according to the J.D. Power 2019 Singapore Retail Banking Satisfaction StudySM.