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Press Releases

2019 India Customer Service Index (Mass Market) Study

SINGAPORE: 30 Sept. 2019 — With India experiencing a decline in sales volume and a drop in average after-sales spend, automotive dealers are feeling the effects of a difficult year, according to the J.D. Power 2019 India Customer Service Index (Mass Market) StudySM, released today.

J.D. Power-LMC Automotive Forecast September 2019

The Retail Sales Forecast

New-vehicle retail sales in September are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,007,000 units, a 15.2% decrease compared with September 2018. Controlling for the number of selling days, this translates to a decline of 7.8% from last year on two fewer selling days. (Note: This year excludes the Labor Day holiday and has one fewer weekend than September 2018.)

2019 Mexico Customer Service Index (CSI) Study

MEXICO CITY: 27 Sept. 2019 — New-vehicle owners are more satisfied with the service they receive from dealerships compared with when they visit both dealer and non-dealer service facilities, according to the J.D. Power 2019 Mexico Customer Service Index (CSI) Study.SM 

2019 Vietnam Customer Service Index (CSI) Study

SINGAPORE: 26 Sept. 2019 — An increasing percentage of customers are not having their needs met by dealerships that are failing to meet the promised service time and expected service fees, according to the J.D. Power 2019 Vietnam Customer Service Index (CSI) Study,SM released today.