COSTA MESA, Calif.: 18 July 2019 — The number of reported problems with wireless network quality—such as dropped calls, slow app performance and call quality issues—has decreased on a year-over-year basis for every major wireless carrier in the nation. According to the J.D. Power 2019 U.S. Wireless Network Quality Performance StudySM—Vol. 2, released today, some of the largest improvements in quality have occurred in the area of data speed and connectivity.
COSTA MESA, Calif.: 18 July 2019 — The J.D. Power 2019 Manufacturer Website Evaluation Study Cross-DeviceSM—Summer is a semiannual study that measures the usefulness of automotive manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/content; appearance; navigation; and speed.
COSTA MESA, Calif.: 16 July 2019 — Brand loyalty is a key objective of automakers not only because it leads to a customer repurchasing or leasing another vehicle from the same manufacturer but because that customer is more likely to recommend the brand to friends and family members shopping for a new vehicle.
COSTA MESA, Calif.: 11 July 2019 — For the third straight year, the satisfaction gap between large enterprise and very small business wireline customers has increased, according to the J.D. Power 2019 U.S. Business Wireline Satisfaction StudySM, released today.
COSTA MESA, Calif.: 10 July 2019 — From the moment the shopping experience begins on the store floor, appliance retailers must make a great impression with shoppers, starting with the sales staff interaction and following through to home delivery and installation, according to the J.D. Power 2019 Appliance Retailer Satisfaction Study.SM