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Press Releases

2019 Japan New-Vehicle Intender Study (NVIS)

TOKYO: 12 Sept. 2019 — Car shoppers in Japan show a higher interest in safety features in general, while those age 20-39 are more interested in information and communication functions, according to the J.D. Power 2019 Japan New-Vehicle Intender StudySM (NVIS), released today.

 

2019 U.S. Home Insurance Study

COSTA MESA, Calif.: 12 Sept. 2019 — Nearly three-fourths (74%) of homeowners insurance customers believe the industry needs improvement, with 13% of customers indicating that “radical improvement is needed,” according to the J.D. Power 2019 U.S.

2019 Canada Customer Service Index Long-Term Study

TORONTO: Sept. 12, 2019 – Although auto dealers in Canada receive 54% of revenue spent on servicing vehicles 4-12 years old, they continue to lag aftermarket service facilities in share of visits (48% vs. 52%), according to the J.D. Power 2019 Canada Customer Service Index Long-Term Study (CSI-LT).SM 

2019 Gas Utility Residential Customer Satisfaction Study

COSTA MESA, Calif.: 4 Sept. 2019 — As gas utility customer communication with their provider has decreased over the past four years, it is imperative that gas providers become more purposeful and diligent with their proactive communications as it has a significant influence on customer satisfaction, according to the J.D. Power 2019 Gas Utility Residential Customer Satisfaction Study.SM