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Press Releases

Automotive Forecast September 2019

The Retail Sales Forecast

New-vehicle retail sales in September are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,007,000 units, a 15.2% decrease compared with September 2018. Controlling for the number of selling days, this translates to a decline of 7.8% from last year on two fewer selling days. (Note: This year excludes the Labor Day holiday and has one fewer weekend than September 2018.)

2019 U.S. Residential Wireline Studies

COSTA MESA, Calif.: 26 Sept. 2019 — When disruptions in service or high bill problems occur without proactive communication, service satisfaction declines among residential wireline customers, according to the J.D. Power 2019 U.S. Residential Television Service Provider Satisfaction StudySM and J.D. Power 2019 U.S. Residential Internet Service Provider Satisfaction Study.SM

J.D. Power 2019 Vietnam Customer Service Index (CSI) Study

SINGAPORE: 26 Sept. 2019 — An increasing percentage of customers are not having their needs met by dealerships that are failing to meet the promised service time and expected service fees, according to the J.D. Power 2019 Vietnam Customer Service Index (CSI) Study,SM released today.

2019 North America Airport Satisfaction Study

COSTA MESA, Calif.: 25 Sept. 2019 — Scaffolding and cranes are official welcome signs to several North American airports these days as record passenger volumes force major expansion efforts. However, the road closures, confusing signage and delays that come with these projects are making it hard on passengers, and that disruption is evident in the results of the J.D.

J.D. Power 2019 Indonesia Sales Satisfaction Index (Mass Market) Study

SINGAPORE: 25 Sept. 2019 — Overall sales satisfaction improves this year among new vehicle buyers but more than one-third are waiting longer than expected for delivery compared with 2018 as some cite paperwork problems, according to the J.D. Power 2019 Indonesia Sales Satisfaction Index (Mass Market) StudySM, released today.