BEIJING: 10 Oct. 2019 — Even though 72% of car owners in China make an appointment before visiting a dealership for maintenance, the experience is not as fast and smooth as customers expect, according to the J.D. Power 2019 China Customer Service Index (CSI) Study,SM released today.
COSTA MESA, Calif.: 10 Oct. 2019 — Telecom companies continue to have a difficult time getting the very small business customer service satisfaction formula right, even as they drive significant improvement among large business customers. It’s a trend that J.D. Power first noted in its 2019 U.S. Business Wireline Study, released this past July, and it continues in the J.D. Power 2019 U.S. Business Wireless Satisfaction Study.SM
TOKYO: 3 Oct. 2019 — Overall satisfaction with factory- and dealer-installed navigation systems has increased to 600 (on a 1,000-point scale), up 26 points from 2018, according to the J.D. Power 2019 Japan Navigation Systems Customer Satisfaction Index StudySM—OEM, released today.
SINGAPORE: 30 Sept. 2019 — With India experiencing a decline in sales volume and a drop in average after-sales spend, automotive dealers are feeling the effects of a difficult year, according to the J.D. Power 2019 India Customer Service Index (Mass Market) StudySM, released today.
The Retail Sales Forecast
New-vehicle retail sales in September are expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,007,000 units, a 15.2% decrease compared with September 2018. Controlling for the number of selling days, this translates to a decline of 7.8% from last year on two fewer selling days. (Note: This year excludes the Labor Day holiday and has one fewer weekend than September 2018.)