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Press Releases

2019 U.S. National Banking Satisfaction Study

COSTA MESA, Calif.: 12 Dec. 2019 — Convenience, seamless digital banking services and strong checking account offerings are the formula to customer satisfaction with the country’s largest retail banks, according to the J.D. Power 2019 U.S. National Banking Satisfaction Study,SM released today. TD Bank ranks highest by consistently performing well in this formula, while excelling at branch service and online banking satisfaction.

2019 Gas Utility Business Customer Satisfaction Study

COSTA MESA, Calif.: 11 Dec. 2019 — Overall customer satisfaction among gas utility business customers increases to 804 (on a 1,000-point scale) in 2019, boosted by performance in reliability, corporate citizenship and communication, according to the J.D. Power 2019 Gas Utility Business Customer Satisfaction Study,SM released today. Not only do service interruptions continue to decline, but gas utilities’ effective communication with customers is linked to higher satisfaction.

2019 Airline International Destination Satisfaction Study

COSTA MESA, Calif. 4 Dec. 2019 — Great food—the spicier the better—plus good customer service and a positive track record are the primary drivers of passenger satisfaction on international airline flights. In a stark departure from the price-driven culture of domestic airline customer behavior, the J.D. Power 2019 Airline International Destination Satisfaction Study,SM released today, finds that cost and fees are notably less important than in-flight services when it comes to delighting passengers on international flights.

2019 U.S. Wealth Management Mobile App Satisfaction Study

COSTA MESA, Calif. 3 Dec. 2019 — Investors are not impressed with the mobile apps their brokerage firms are providing. According to the J.D. Power 2019 U.S. Wealth Management Mobile App Satisfaction StudySM Volume 2, released today, customer satisfaction with wealth mobile apps significantly lags those provided by other consumer financial companies, including credit cards, retail banks and insurance.

2019 Japan Tech Experience Index (TXI) Study

TOKYO: 29 Nov. 2019 — Advanced driver assistance systems (ADAS) have been more frequently installed on new vehicles over the past two years, according to the J.D. Power Inaugural Japan Tech Experience Index (TXI) Study,SM released today.