The J.D. Power North America Airline Satisfaction Study^SM measures satisfaction with the entire air travel experience, from reservation to baggage retrieval, based on a recent flight experience. The study evaluates two market segments—low-cost carriers and traditional network carriers— and provides a competitive benchmark for airline brand performance comparisons; identify improvement initiatives; and measuring customer advocacy and loyalty.

The J.D. Power Airline Loyalty Program Satisfaction Study^SM measures overall satisfaction among passengers who are enrolled in an airline loyalty program. Satisfaction is measured across four factors: Member Communication; Earning and Redeeming Points; Program Benefits; and Account Activities.

The J.D. Power North America Airport Satisfaction Study^SM measures passengers’ satisfaction with their airport experience among Mega-, Large-, and Medium-size airports in the United States. The study provides actionable insights that can support industry stakeholders in improving their performance and passengers’ overall airport experience.

The J.D. Power North America Hotel Guest Satisfaction Index Study^SM measures guest satisfaction with the entire hotel experience, from reservation to check-out, based on a recent guest stay. The study provides a competitive benchmark for hotel brand performance comparisons in eight distinct market segments, identifying improvement initiatives, and measuring guest advocacy and loyalty.

The J.D. Power 2017 Hotel Loyalty Program Satisfaction StudySM measures overall satisfaction among customers who are enrolled in a hotel loyalty program. Satisfaction is measured across four factors: Member Communication; Earning and Redeeming Points; Program Benefits; and Account Activities. 

The J.D. Power North America Rental Car Satisfaction Study^SM measures customer satisfaction with the entire rental car experience, from reservation to vehicle return. Rental car companies may use study findings to measure critical components that drive overall rental car satisfaction at North American airport locations; identify areas of strength and weakness for each rental car company; align strategic planning and improvement initiatives with core customer desires and needs; and benchmark customer satisfaction with North American rental car companies.

The J.D. Power Inaugural U.S. Travel App Satisfaction Study measures user satisfaction with travel apps across four segments of the travel industry: Airline, Hotel, Rental Car and Online Travel Agency.