Travel and Hospitality

Industry Benchmark Studies

Benchmark Studies

Benchmark Study Tab:

Benchmark Study Tab Title:

Airlines

Benchmark Study Tab Description:

J.D. Power provides actionable market intelligence to travel suppliers such as airline carriers serving customers across the globe. Our airline studies help organizations understand the many drivers of customer satisfaction in order to optimize customer interactions for ongoing improvement.

Benchmark Study Reference:

Resource Headline:

North America Airline Satisfaction Study

Resource Headline:

Airline Loyalty Program Satisfaction Study

Resource Headline:

Airline International Destination Study

Benchmark Study Tab Title:

Airports

Benchmark Study Tab Description:

The J.D. Power North America Airport Satisfaction Study provides study provides actionable insights that can support industry stakeholders in improving their performance and passengers’ overall airport experience.

Benchmark Study Reference:

Resource Headline:

North America Airport Satisfaction Study

Benchmark Study Tab Title:

Hotels

Benchmark Study Tab Description:

J.D. Power provides actionable market intelligence to hotel companies serving customers across the globe. Our hotel studies help organizations understand the many drivers of customer satisfaction in order to optimize customer interactions for ongoing improvement.

Benchmark Study Reference:

Resource Headline:

North America Hotel Guest Satisfaction Index Study

Benchmark Study Tab Title:

Rental Cars

Benchmark Study Tab Description:

J.D. Power provides actionable market intelligence to rental car companies serving customers across the globe. Our rental car studies help organizations understand the many drivers of customer satisfaction in order to optimize customer interactions for ongoing improvement.

Benchmark Study Reference:

Resource Headline:

North America Rental Car Satisfaction Study

Benchmark Study Tab Title:

Digital

Benchmark Study Tab Description:

Digital channels continue to grow in use and importance in the travel industry. They are a key driver of satisfaction with the overall travel experience. Travelers use mobile apps and websites for booking, managing day-of-travel and account management and have high expectations based on experiences with high-performing apps—both within and outside of the travel industry.

Benchmark Study Reference:

Resource Headline:

U.S. Travel App Satisfaction Study

Resource Headline:

U.S. Travel Website Study

Want to learn more about Travel and Hospitality Benchmarks?

Learn More

Mike Vermillion

Vice President and General Manager

taylorm_150x150.jpg

Michael Taylor

Travel Practice Lead

Jennifer Corwin

Associate Practice Lead

Travel and Hospitality Industry Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Advisory Services