Travel Industry Market Research
Industry Benchmark Studies
J.D. Power provides actionable market intelligence to travel suppliers such as airline carriers serving customers across the globe. Our airline studies help organizations understand the many drivers of customer satisfaction in order to optimize customer interactions for ongoing improvement.
J.D. Power provides actionable market intelligence to hotel companies serving customers across the globe. Our hotel studies help organizations understand the many drivers of customer satisfaction in order to optimize customer interactions for ongoing improvement.
J.D. Power provides actionable market intelligence to rental car companies serving customers across the globe. Our rental car studies help organizations understand the many drivers of customer satisfaction in order to optimize customer interactions for ongoing improvement.
Digital channels continue to grow in use and importance in the travel industry. They are a key driver of satisfaction with the overall travel experience. Travelers use mobile apps and websites for booking, managing day-of-travel and account management and have high expectations based on experiences with high-performing apps—both within and outside of the travel industry.
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Travel and Hospitality Industry Advisory Services
J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.
Customer Experience Management
Customer Experience Assessment
Mobile App Certification
Mystery Shopping
Research & Analytics Support
Customer Service Solutions
Digital Experience Evaluation
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