Consumers have numerous options for products to improve their homes and shop diligently to find the best for their investment.
J.D. Power provides actionable market intelligence to manufacturers, retailers, and service providers to help them improve the customer experience and ultimately market share and profitability.
Home improvement benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction for manufacturers and retailers.
The J.D. Power Appliance Retailer Satisfaction StudySM measures customer satisfaction with appliance retailers by examining seven factors (in order of importance): Sales Staff and Service; Store Facility; Price; Delivery Service; Sales and Promotions; Merchandise; and Installation Service.
The J.D. Power Home Improvement Retailer Satisfaction StudySM measures key drivers of satisfaction among customers who purchased home improvement-related products from a home improvement retailer.
The J.D. Power Kitchen Cabinet Satisfaction StudySM examines key drivers of satisfaction among customers who recently purchased kitchen cabinets. The overall customer experience is based on five key drivers of satisfaction: design features; operational performance; ordering and delivery; price; and warranty.
The J.D. Power Laundry Appliance Satisfaction StudySM and the J.D. Power Kitchen Appliance Satisfaction StudySM measure customer satisfaction in 11 segments of major home appliances: clothes washers (front-load washers and top-load washers are measured separately); clothes dryers; dishwashers; cooking appliances (cooktops, freestanding ranges and wall ovens are measured separately); over-the-range microwaves; and refrigerators (French door refrigerators, side-by-side refrigerators and top-mount freezer refrigerators are measured separately).
The J.D. Power Paint Satisfaction StudySM examines key drivers of satisfaction among customers who purchased and applied interior paint, exterior paint, and/or exterior stain.
The J.D. Power Vacuum Customer Satisfaction StudySM measures key drivers of satisfaction among customers who recently purchased a vacuum. The overall customer experience is based on six key drivers of satisfaction: ease of use; features; performance; price; styling/appearance; and warranty.
The J.D. Power Windows and Patio Doors Satisfaction StudySM examines key drivers of satisfaction among customers who recently purchased windows and/or patio doors. The study examines the entire customer experience—from the sources of information customers use when shopping for windows and/or patio doors, to brand-level consideration and shopping close rates.
Home Improvement Industry Advisory Services
J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.
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