The J.D. Power Pharmacy Study^SM now is based on the responses from over 13,000 pharmacy customers who filled a prescription within the three months prior to the fielding period. The study measures customers’ overall satisfaction with their pharmacy experience across four segments: major chain drug stores, mass merchandisers, supermarkets, and mail-order pharmacies.

The J.D. Power Commercial Member Health Plan Study^SM measures satisfaction among members of 168 health plans in 22 regions throughout the United States. This information is used by health plans nationwide to evaluate service quality and track key metrics within performance improvement initiatives.

The J.D. Power Health Insurance Marketplace Exchange Shopper and Reenrollment Study^SM measures key drivers of satisfaction among customers who recently shopped for or reenrolled in a health insurance plan in public healthcare exchange. The study examines the entire purchase experience—from the reason driving the purchase, to the sources of information used in the shopping process, to the reason customers select or reject a brand.

The J.D. Power Dental Plan Satisfaction Report^SM examines customer satisfaction with dental plan providers. The report provides the industry a snapshot of brand performance relative to customer satisfaction and also delivers insights into customer shopping and purchasing behaviors, demographics, and advocacy. The survey for this report was developed with the assistance of the National Association of Dental Plans.

The J.D. Power Medicare Advantage Study^SM examines the experiences of more than 4,000 members of the 12 largest Medicare Advantage plan providers in the United States. This information is used by health plans nationwide to evaluate service quality and track key metrics within their performance improvement initiatives.

The J.D. Power Blood Glucose Meter Satisfaction Study^SM examines the experiences of blood glucose meter users with Type 1 and Type 2 diabetes nationwide. The study defines service benchmarks and provides insight into product features that drive customer satisfaction.

The J.D. Power Health and Fitness Center Satisfaction Report^SM measures satisfaction among members who have visited their fitness center within the past 6 months. Satisfaction with health and fitness centers is examined in seven factors (in alphabetical order): Cleanliness; Equipment Condition; Helpfulness of the Staff; Price; Safety; Variety of Classes; and Variety of Equipment and Amenities in the Facility.

The J.D. Power 2019 U.S. Senior Living Satisfaction StudySM measures resident and family satisfaction with residential communities for seniors. A study subscription provides your community with actionable insights about key drivers of satisfaction, staff, services and activities, cost, rooms, food and more. The information in the study empowers you to identify the elements that drive competitive differences in customer satisfaction in the senior living industry.

The U.S. senior living industry serves more than 1 million residents in more than 40,000 independent, assisted living, and memory care communities nationwide. The J.D. Power Senior Living Certification program recognizes the contributions such communities have made in improving the quality of life for both older adults and family caregivers. It also recognizes the need to provide those same consumers with valuable information to make an informed decision when choosing a senior living community.