CONSUMER RATINGS & AWARDS
J.D. Power & Associates is a leading global marketing information services company that conducts independent consumer surveys of product and service quality, customer satisfaction, and buyer behavior. Each year, J.D. Power interacts with millions of consumers around the world to better understand their opinions, perceptions, and expectations about a variety of products and services.

Power Circle Ratings

Power Circle Ratings are your guide to finding which vehicles ranked highest in J.D. Power & Associates consumer surveys.

VIEW POWER CIRCLE RATINGS
2011 China Sales Satisfaction Index (SSI)
AWARD RECIPIENT: Audi, Audi
RATINGS FACTORS
MODEL:
SORT BY
Sales Initiation
This score is based on how customers rate their selling dealer’s service initiation.
Dealer Facility
This score is based on how customers rate their selling dealer’s inventory, convenience of hours, appearance, negotiation area, and location.
Deal
This score is based on how customers rate fairness of deal, including price paid relative to expectations and degree to which the customer influenced contract terms.
Sales Person
This score is based on how customers rate their experience with their salesperson.
Paper Work
This score is based on how customers rate their experience with the paperwork process.
Delivery Timing
This score is based on how customers rate delivery timing, including ability to deliver at promised time and length of time needed to deliver vehicle.
Delivery Process
This score is based on how customers rate the cleanliness/condition of vehicle, explanation of features, and length of time for delivery of new vehicle.
This study offers a complete perspective on sales and delivery process, analyzing customers’ satisfaction with the pre-sales, sales and delivery experience. SSI focuses on what is important to today’s new vehicle owners - process/transaction related factor
Overall Satisfaction
This study offers a complete perspective on sales and delivery process, analyzing customers’ satisfaction with the pre-sales, sales and delivery experience. SSI focuses on what is important to today’s new vehicle owners - process/transaction related factor
Overall Satisfaction
This study offers a complete perspective on sales and delivery process, analyzing customers’ satisfaction with the pre-sales, sales and delivery experience. SSI focuses on what is important to today’s new vehicle owners - process/transaction related factor
Overall Satisfaction
This study offers a complete perspective on sales and delivery process, analyzing customers’ satisfaction with the pre-sales, sales and delivery experience. SSI focuses on what is important to today’s new vehicle owners - process/transaction related factor
Overall Satisfaction
This study offers a complete perspective on sales and delivery process, analyzing customers�۪ satisfaction with the pre-sales, sales and delivery experience. SSI focuses on what is important to today�۪s new vehicle owners - process/transaction related factor
Overall Satisfaction
This study offers a complete perspective on sales and delivery process, analyzing customers�۪ satisfaction with the pre-sales, sales and delivery experience. SSI focuses on what is important to today�۪s new vehicle owners - process/transaction related factor
Overall Satisfaction
This study offers a complete perspective on sales and delivery process, analyzing customers�۪ satisfaction with the pre-sales, sales and delivery experience. SSI focuses on what is important to today�۪s new vehicle owners - process/transaction related factor
Overall Satisfaction
This study offers a complete perspective on sales and delivery process, analyzing customers�۪ satisfaction with the pre-sales, sales and delivery experience. SSI focuses on what is important to today�۪s new vehicle owners - process/transaction related factor
Overall Satisfaction
AWARD RECIPIENT:
Audi
AWARD RECIPIENT:
Audi
Beijing Hyundai
Beijing Hyundai
BMW
BMW
Buick
Buick
BYD
BYD
Changan Car
Changan Car
Changan Ford
Changan Ford
Changan Mazda
Changan Mazda
Changan Mini Van
Changan Mini Van
Changan Suzuki
Changan Suzuki
Changcheng
Changcheng
Chery
Chery
Dongfeng Citroen
Dongfeng Citroen
Dongfeng Fengshen
Dongfeng Fengshen
Dongfeng Honda
Dongfeng Honda
Dongfeng Nissan
Dongfeng Nissan
Dongfeng Peugeot
Dongfeng Peugeot
Dongfeng Yueda Kia
Dongfeng Yueda Kia
Englon Automobile
Englon Automobile
FAW Car
FAW Car
FAW Toyota
FAW Toyota
FAW-Mazda
FAW-Mazda
FAW-Volkswagen
FAW-Volkswagen
GAC Toyota
GAC Toyota
Gleagle
Gleagle
Guangqi Honda
Guangqi Honda
Haima
Haima
Hyundai
Hyundai
JAC
JAC
Lexus
Lexus
Mercedes-Benz
Mercedes-Benz
Roewe
Roewe
SGM-Chevrolet
SGM-Chevrolet
SGMW-Chevrolet
SGMW-Chevrolet
Shanghai Volkswagen
Shanghai Volkswagen
Skoda
Skoda
Subaru
Subaru
Tianjin FAW
Tianjin FAW
Wuling
Wuling
Zhonghua
Zhonghua

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.