CONSUMER RATINGS & AWARDS
J.D. Power & Associates is a leading global marketing information services company that conducts independent consumer surveys of product and service quality, customer satisfaction, and buyer behavior. Each year, J.D. Power interacts with millions of consumers around the world to better understand their opinions, perceptions, and expectations about a variety of products and services.

Power Circle Ratings

Power Circle Ratings are your guide to finding which vehicles ranked highest in J.D. Power & Associates consumer surveys.

VIEW POWER CIRCLE RATINGS
2011 China Customer Service Index Study
AWARD RECIPIENT: Guangqi Honda, Guangqi Honda, Guangqi Honda, Guangqi Honda
RATINGS FACTORS
MODEL:
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Service Initiation
This score is based on the timeliness of the vehicle drop-off process and the ease of scheduling a service appointment.
Service Advisor
This score is based your service advisor's responsiveness, courtesy/friendliness, and thoroughness of explanations.
Service Facility
This score is based on how well the dealership enabled you to spend your time during service and cleanliness, comfort, and amenities of waiting area.
Vehicle Pickup
This score is based on the time spent to retrieve vehicle, the fairness of the charges for work performed, and helpfulness of the staff during vehicle pickup.
Service Quality
This score is based on the time required to complete service on your vehicle, the thoroughness of the work performed, and the condition of the vehicle upon return.
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.
Overall Satisfaction
AWARD RECIPIENT:
Guangqi Honda
AWARD RECIPIENT:
Guangqi Honda
AWARD RECIPIENT:
Guangqi Honda
AWARD RECIPIENT:
Guangqi Honda
Audi
Audi
Audi
Audi
Beijing Hyundai
Beijing Hyundai
Beijing Hyundai
Beijing Hyundai
BMW
BMW
BMW
BMW
Buick
Buick
Buick
Buick
BYD
BYD
BYD
BYD
Changan Car
Changan Car
Changan Car
Changan Car
Changan Ford
Changan Ford
Changan Ford
Changan Ford
Changan Mazda
Changan Mazda
Changan Mazda
Changan Mazda
Changan Mini Van
Changan Mini Van
Changan Mini Van
Changan Mini Van
Changan Suzuki
Changan Suzuki
Changan Suzuki
Changan Suzuki
Changcheng
Changcheng
Changcheng
Changcheng
Changhe
Changhe
Changhe
Changhe
Changhe Suzuki
Changhe Suzuki
Changhe Suzuki
Changhe Suzuki
Chery
Chery
Chery
Chery
Dongfeng Citroen
Dongfeng Citroen
Dongfeng Citroen
Dongfeng Citroen
Dongfeng Fengshen
Dongfeng Fengshen
Dongfeng Fengshen
Dongfeng Fengshen
Dongfeng Honda
Dongfeng Honda
Dongfeng Honda
Dongfeng Honda
Dongfeng Liuzhou
Dongfeng Liuzhou
Dongfeng Liuzhou
Dongfeng Liuzhou
Dongfeng Nissan
Dongfeng Nissan
Dongfeng Nissan
Dongfeng Nissan
Dongfeng Peugeot
Dongfeng Peugeot
Dongfeng Peugeot
Dongfeng Peugeot
Dongfeng Yu'an
Dongfeng Yu'an
Dongfeng Yu'an
Dongfeng Yu'an
Dongfeng Yueda Kia
Dongfeng Yueda Kia
Dongfeng Yueda Kia
Dongfeng Yueda Kia
Englon
Englon
Englon
Englon
FAW Car
FAW Car
FAW Car
FAW Car
FAW Jilin
FAW Jilin
FAW Jilin
FAW Jilin
FAW Toyota
FAW Toyota
FAW Toyota
FAW Toyota
FAW-Mazda
FAW-Mazda
FAW-Mazda
FAW-Mazda
FAW-Volkswagen
FAW-Volkswagen
FAW-Volkswagen
FAW-Volkswagen
GAC Toyota
GAC Toyota
GAC Toyota
GAC Toyota
Gleagle
Gleagle
Gleagle
Gleagle
Hafei
Hafei
Hafei
Hafei
Haima
Haima
Haima
Haima
JAC
JAC
JAC
JAC
Karry
Karry
Karry
Karry
Lexus
Lexus
Lexus
Lexus
Lifan
Lifan
Lifan
Lifan
Mercedes-Benz
Mercedes-Benz
Mercedes-Benz
Mercedes-Benz
Roewe
Roewe
Roewe
Roewe
SGM-Chevrolet
SGM-Chevrolet
SGM-Chevrolet
SGM-Chevrolet
SGMW-Chevrolet
SGMW-Chevrolet
SGMW-Chevrolet
SGMW-Chevrolet
Shanghai Volkswagen
Shanghai Volkswagen
Shanghai Volkswagen
Shanghai Volkswagen
Skoda
Skoda
Skoda
Skoda
Southeast
Southeast
Southeast
Southeast
Subaru
Subaru
Subaru
Subaru
Tianjin FAW
Tianjin FAW
Tianjin FAW
Tianjin FAW
Wuling
Wuling
Wuling
Wuling
Zhonghua
Zhonghua
Zhonghua
Zhonghua

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.